Delivery & Return

Shipping & Delivery

• Orders are processed within 1–2 business days after confirmation, while orders placed on weekends or public holidays are handled on the next working day
  
  
• Delivery takes 1–3 business days within Cairo & Giza and 2–5 business days for other governorates, with possible delays during peak periods or unforeseen circumstances
  
  
• Shipping fees are calculated at checkout based on the selected governorate, with occasional free shipping offers on selected orders
  
  
• Tracking details are shared once the order is shipped, when available
  
  
• Customers should ensure availability at the delivery address, as the courier may contact them before delivery
  
  
• The brand is not responsible for incorrect addresses or delays caused by external factors such as traffic or weather Learn more

Returns & Exchanges

• Returns and exchanges are accepted within 7 days of delivery if items are unused, unwashed, in original condition, and include all tags and packaging
  
  
• Exchanges are available for size, color, or defective items, with the option to choose another item or store credit if unavailable
  
  
• Requests must be initiated through customer support with the order number and reason, and items must not be returned without approval
  
  
• Shipping fees are covered by the brand only in cases of defects or errors, while customers bear the cost for personal preferences
  
  
• Refunds are processed after inspection within 3–7 business days via the original payment method or store credit
  
  
• Items marked as final sale, customized products, or items without original packaging cannot be returned or exchanged Learn more