FAQs

About the Brand

Q1: What is MedAura?

MedAura is a medical apparel brand offering premium scrubs designed for comfort, durability, and professional style.

Q2: Who are your products for?

Our products are designed for doctors, medical staff, and students in the healthcare field.

Q3: What makes your scrubs different?

We focus on breathable fabrics, modern designs, and practical details for daily medical use.

Products

Q1: What products do you offer?

We offer medical scrubs including tops and pants for both men and women.

Q2: Who are your products for?

Yes, we provide collections tailored for both men and women.

Q3: How do I choose the right size?

You can select your size based on your usual fit, or contact us for assistance at Contact us.

Orders & Payment

Q1: How can I place an order?

You can place an order directly through our website by selecting your items and proceeding to checkout.

Q2: What payment methods are available?

Available payment methods are shown at checkout based on your location.

Q3: Can I modify or cancel my order?

Please contact us as soon as possible at Contact us to check if changes are still possible.

Shipping & Delivery

Q1: How long does delivery take?

Delivery takes 1–3 days in Cairo & Giza and 2–5 days in other areas, Learn more.

Q2: How much is the shipping fee?

Shipping fees are calculated at checkout based on your selected governorate, Learn more.

Q3: Can I track my order?

Yes, tracking details are shared after shipping when available, Learn more.

Returns & Exchanges

Q1: Can I return or exchange an item?

Yes, within 7 days if the item is unused and in original condition, Learn more.

Q2: Can I exchange for a different size or color?

Yes, exchanges are allowed for size, color, or defective items, Learn more.

Q3: Are there items that cannot be returned?

Yes, final sale and customized items cannot be returned, Learn more.

Q4: Who pays for return shipping?

We cover it for defects, otherwise it is the customer’s responsibility, Learn more.